A good warranty is an essential part of any expensive purchase and the details say a lot about the company you’re buying from. At Roadwarrior, our hassle-free warranty is designed to show that we trust our customers and to show them why they can trust us.
So, what makes a good aftertreatment warranty?
Covering the period in which any existing faults or errors are likely to appear.
If an aftertreatment component isn’t working properly, the fault will appear immediately. All our replacement parts come with a one-year warranty to cover this period and offer you peace of mind. After this, by maintaining your system with regular regens, and cleaning your DPF every 250,000 miles, you’re unlikely to encounter any errors in the working life of your aftertreatment system.
Making the return process hassle-free if there are faults or malfunctions.
Some manufacturers will put an aftertreatment part’s serial number on just a sticker. But the heat of the engine can burn off the sticker after the first use. As a result, it’s very difficult to trace your part or prove your claim in the case of a malfunction. Our parts are stamped with durable metal serial numbers, built to withstand the heat of the engine without wearing down. This easy traceability allows for simple warranty claims in the case of any malfunction.
Honouring all reasonable claims.
We believe good customer service is based on trust. We trust our customers and by honouring our claims we earn their trust too. The easy traceability of our parts lets us honour 90% of our warranty claims (the highest in the industry). We provide a new replacement Diesel Particulate Filter (DPF), Diesel Oxidation Catalyst (DOC), or Selective Catalytic Reduction (SCR) system. Then, our R&D experts examine the faulty part to see what went wrong and ensure it can’t happen again. At Roadwarrior, our hassle-free warranty is just another way we take the problems out of your aftertreatment.
